Dutch Speaking Subscription Support Expert
2 days ago
We are seeking a highly skilled and motivated Customer Support Representative to join our team. As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional support related to their subscriptions.
Key Responsibilities- Deliver outstanding customer support via phone, email, and live chat to ensure customer satisfaction and retention.
- Assist customers with subscription inquiries, billing questions, and account management in a timely and professional manner.
- Troubleshoot and effectively resolve customer issues to ensure a positive experience.
- Document all customer interactions and maintain accurate records in our CRM system.
- Collaborate with internal teams to enhance the customer experience and provide feedback for service improvement.
- Fluency in Dutch and English; additional languages are an asset.
- Experience in customer support, preferably in the subscription or service industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A proactive attitude with the ability to work well in a team-oriented environment.
- Private Health Insurance
- Training & Development Opportunities
- Performance Bonus
- Extra Salaries Per Year
- Fully Paid Training Program
- Competitive Salary
- Fully Paid Relocation Package
- Additional Benefits
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