Customer Support Liaison for Subscription Services
1 day ago
Patrique Mercier Recruitment FR is focused on bridging talented individuals with rewarding career opportunities.
- Assist Spanish-speaking clients with their subscription inquiries and issues via phone, email, and chat.
- Collaborate with internal teams to ensure a seamless experience for customers.
- Develop and implement effective solutions to enhance customer satisfaction.
- Utilize problem-solving skills to address complex customer complaints and issues.
- Educate customers about features, benefits, and promotions related to their subscriptions.
- Collect feedback from customers to identify areas for improvement in service delivery and offerings.
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, ideally within the subscription or SaaS industry.
- Excellent communication and interpersonal skills.
- Able to work in a fast-paced environment with multiple priorities.
- Proficient in using customer support software and standard office tools.
- Detail-oriented with effective time management skills.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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