Polish Speaking Customer Service Ambassador
1 day ago
Patrique Mercier Recruitment offers a position for a Polish-speaking customer support representative within the online bookstore department.
In this role, you will provide exceptional customer service to Polish-speaking customers, assisting them with inquiries regarding book orders, payment issues, and product information. If you have a passion for reading and enjoy helping others find their next favorite book, this is an exciting opportunity for you.
Responsibilities:- Provide high-quality customer support to Polish-speaking clients through phone, email, and live chat.
- Assist customers with questions regarding book availability, order status, and payment inquiries.
- Resolve customer issues and complaints efficiently to ensure satisfaction.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to ensure a seamless shopping experience for customers.
- Stay informed about new releases and trends in the book industry to provide knowledgeable assistance.
To succeed in this role, you will need:
- Fluency in Polish and English; knowledge of additional languages is advantageous.
- Previous experience in customer support, especially in an online retail environment, is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-focused mentality.
- Familiarity with CRM systems and proficiency in standard office software.
- A genuine passion for books and the publishing industry.
- Private health insurance
- Training and development opportunities
- Performance-based bonuses
- Fully paid relocation package
- Many extras
This is a fantastic opportunity to grow your career and make a real difference in the lives of our customers.
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