Online Shopping Platforms Customer Support Specialist
19 hours ago
We are seeking a skilled and enthusiastic individual to join our team as a German Speaking Customer Service Representative. As a key member of our online shopping platforms department, you will be responsible for providing exceptional support to German-speaking customers.
Job Description- Offer high-quality customer support to German-speaking users via phone, email, and chat.
- Assist customers with inquiries regarding orders, product information, and payment issues.
- Resolve customer complaints in a timely and professional manner.
- Document customer interactions and maintain accurate records for follow-up.
- Collaborate with team members to ensure a seamless and positive customer experience.
- Stay updated on product offerings and company policies to provide accurate information.
- Contribute to ongoing improvements in service processes and customer satisfaction.
Our ideal candidate will have fluency in German and solid proficiency in English, as well as experience in customer service or a related field. Strong communication skills and a customer-focused attitude are essential. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment is also required.
Requirements- Fluency in German and solid proficiency in English (both spoken and written).
- Experience in customer service or a related field is highly valued.
- Strong communication skills and a customer-focused attitude.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with online shopping platforms and e-commerce principles is a plus.
- Proficient in using customer service software and tools.
- Willingness to work in a dynamic setting and adapt to new challenges.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 4 Weeks )
- Free Greek Lessons, Engagement Activities
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