Customer Support Specialist for Online Content Creators
1 day ago
We are seeking a Japanese-speaking customer support specialist to provide exceptional service to online content creators.
As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing timely follow-up on customer interactions.
Our ideal candidate is fluent in Japanese and English, with experience in customer support, preferably in the online content or technology sector.
Responsibilities:- Provide outstanding customer support via phone, email, and chat.
- Assist customers with inquiries related to content management, platform usage, and feature functionalities.
- Help resolve customer issues and complaints efficiently.
- Document customer interactions accurately and ensure timely follow-up.
- Collaborate with the content team to address complex customer queries and improve service offerings.
- Stay updated on industry trends and platform updates to provide knowledgeable support.
- Fluency in Japanese and English.
- Experience in customer support, preferably in the online content or technology sector.
- Strong communication skills with a focus on customer-centric service.
- Detail-oriented and able to handle multiple tasks simultaneously.
- Proficient in customer support software and standard office applications.
- Strong problem-solving skills and the ability to work independently.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Extra Salaries Per Year
- Relocation Package (flight, transfer, and hotel)
- Greek Lessons and discounts
We are passionate about connecting skilled professionals with thrilling career opportunities. We believe in fostering a dynamic and supportive work environment that encourages growth and development.
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