Dutch Speaking Customer Service Ambassador for Online Auction Experience
1 day ago
We are seeking an experienced customer support representative to join our team. As a key member of our online auction and bidding platform department, you will play a vital role in providing exceptional customer service and ensuring a seamless user experience.
Key Responsibilities:
- Provide top-notch customer support via phone, email, and chat in Dutch.
- Assist customers with inquiries regarding the auction process, bidding rules, and account management.
- Effectively address and resolve customer complaints with efficiency and professionalism.
- Guide users through the platform's features and assist with troubleshooting as needed.
- Document customer interactions accurately to maintain service quality.
- Collaborate with team members to enhance customer experience and identify improvement opportunities.
Requirements:
- Fluency in Dutch (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service is preferred, especially within online platforms.
- Excellent problem-solving abilities and a dedication to customer satisfaction.
- Ability to work well in a team environment and independently.
- An interest in online auctions and e-commerce is a significant advantage.
- Familiarity with customer support software is a plus.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
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