Flemish Speaking Customer Support for Mobile Banking Services Department
5 days ago
Patrique Mercier Recruitment FR is committed to connecting talented individuals with exciting career opportunities. We are currently seeking a Flemish Speaking Customer Support Representative for the Mobile Banking Services Department. This role is ideal for those who are passionate about technology and finance and enjoy providing exceptional support to clients using mobile banking solutions.
Responsibilities- Provide excellent customer support to Flemish-speaking clients regarding mobile banking services via phone, email, and chat.
- Assist customers with account inquiries, mobile app functionality, and transaction issues.
- Handle customer complaints and inquiries promptly and professionally to ensure satisfaction.
- Accurately document all customer interactions and ensure timely follow-up on unresolved issues.
- Collaborate with internal teams to resolve complex technical issues and improve the customer experience.
- Stay informed about industry trends, new mobile features, and security protocols to confidently assist customers.
- Gather feedback from clients to support ongoing improvements in service delivery and product offerings.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Previous experience in customer service, particularly in the banking or financial services industry is preferred.
- Strong communication skills and a customer-centric mindset.
- Technical aptitude with the ability to explain mobile banking functionality to clients effectively.
- Proficient in using customer support software and standard office tools.
- A proactive approach to problem-solving and a knack for detail-oriented work.
- Flexibility to work varied hours, including evenings and weekends if needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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