Polish Speaking Customer Support for Mobile Banking Services Department
2 days ago
Patrique Mercier Recruitment is excited to announce an opening for a Polish Speaking Customer Support Representative for the Mobile Banking Services Department. In this vital role, you will provide outstanding support to Polish-speaking customers using mobile banking services. Your responsibilities will include assisting with inquiries, troubleshooting issues, and ensuring a seamless banking experience for customers. If you are passionate about finance and customer service, we encourage you to apply
Responsibilities- Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding mobile banking services, account management, and transaction issues.
- Resolve customer complaints and technical difficulties promptly to ensure customer satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to address customer issues and improve service quality.
- Stay informed about mobile banking products and trends to provide knowledgeable support to customers.
Requirements
- Fluency in Polish and English; knowledge of additional languages is an advantage.
- Previous experience in customer support, especially within the banking or financial services sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-oriented approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A commitment to providing top-notch customer service in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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