Polish Speaking Customer Support for Mobile Banking Services Department

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to announce an opening for a Polish Speaking Customer Support Representative for the Mobile Banking Services Department. In this vital role, you will provide outstanding support to Polish-speaking customers using mobile banking services. Your responsibilities will include assisting with inquiries, troubleshooting issues, and ensuring a seamless banking experience for customers. If you are passionate about finance and customer service, we encourage you to apply

Responsibilities
  • Deliver high-quality customer support to Polish-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding mobile banking services, account management, and transaction issues.
  • Resolve customer complaints and technical difficulties promptly to ensure customer satisfaction.
  • Document all customer interactions accurately in the CRM system.
  • Collaborate with internal teams to address customer issues and improve service quality.
  • Stay informed about mobile banking products and trends to provide knowledgeable support to customers.

Requirements

  • Fluency in Polish and English; knowledge of additional languages is an advantage.
  • Previous experience in customer support, especially within the banking or financial services sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-oriented approach.
  • Familiarity with CRM systems and proficiency in standard office software.
  • A commitment to providing top-notch customer service in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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