Spanish Speaking Customer Support for Mobile Banking Services Department
2 days ago
Patrique Mercier Recruitment is pleased to announce a new opening for a Spanish Speaking Customer Support Representative in the Mobile Banking Services Department. In this essential role, you will provide outstanding support to Spanish-speaking customers regarding mobile banking inquiries, transactions, and services. Your dedication to customer service will play a crucial role in ensuring clients have a seamless and positive experience managing their banking needs.
Responsibilities- Provide exceptional customer support to Spanish-speaking clients via phone, email, and chat in relation to mobile banking services.
- Assist customers with inquiries about account management, transaction issues, and mobile app functionality.
- Effectively resolve customer complaints and concerns, ensuring timely and satisfactory solutions.
- Maintain accurate records of customer interactions and issues in the CRM system.
- Collaborate with internal teams to communicate feedback and improve the overall customer experience.
- Stay informed about mobile banking products and services to provide reliable information to customers.
Requirements
- Fluency in Spanish and English; knowledge of additional languages is a plus.
- Previous experience in customer support, particularly in banking or financial services.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities with a customer-centric mindset.
- Familiarity with CRM systems and proficiency in standard office software.
- A passion for technology and helping customers navigate mobile banking services.
- Ability to work well in a fast-paced environment and manage multiple tasks effectively.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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