German Speaking Customer Support for Mobile Banking Services Department

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to offer a position for a German Speaking Customer Support Representative in the Mobile Banking Services Department. In this important role, you will provide excellent support to German-speaking customers, assisting them with inquiries and issues related to mobile banking services. Your contributions will be vital in ensuring customers have a smooth banking experience and feel supported in their financial endeavors. If you have a strong commitment to customer service and an interest in the banking sector, we encourage you to apply

Responsibilities
  • Deliver outstanding customer support to German-speaking clients through various communication channels such as phone, email, and live chat.
  • Assist customers with mobile banking inquiries, account issues, and technical troubleshooting.
  • Resolve customer complaints and concerns effectively to provide a satisfactory solution.
  • Document all customer interactions accurately in the CRM system for tracking and follow-up.
  • Collaborate with internal teams to ensure seamless service delivery and issue resolution.
  • Stay informed about product offerings and updates related to mobile banking services.

Requirements

  • Fluency in German and English; proficiency in additional languages is a plus.
  • Previous experience in customer support, particularly in the banking or financial services sector.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused approach.
  • Familiarity with CRM systems and basic office software.
  • A keen interest in mobile banking and technological solutions.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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