German Speaking Customer Support for Mobile Banking Services Department
2 days ago
Patrique Mercier Recruitment is excited to offer a position for a German Speaking Customer Support Representative in the Mobile Banking Services Department. In this important role, you will provide excellent support to German-speaking customers, assisting them with inquiries and issues related to mobile banking services. Your contributions will be vital in ensuring customers have a smooth banking experience and feel supported in their financial endeavors. If you have a strong commitment to customer service and an interest in the banking sector, we encourage you to apply
Responsibilities- Deliver outstanding customer support to German-speaking clients through various communication channels such as phone, email, and live chat.
- Assist customers with mobile banking inquiries, account issues, and technical troubleshooting.
- Resolve customer complaints and concerns effectively to provide a satisfactory solution.
- Document all customer interactions accurately in the CRM system for tracking and follow-up.
- Collaborate with internal teams to ensure seamless service delivery and issue resolution.
- Stay informed about product offerings and updates related to mobile banking services.
Requirements
- Fluency in German and English; proficiency in additional languages is a plus.
- Previous experience in customer support, particularly in the banking or financial services sector.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused approach.
- Familiarity with CRM systems and basic office software.
- A keen interest in mobile banking and technological solutions.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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