German Speaking Customer Support for Mobile Banking Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Mobile Banking Services Department. This role is ideal for individuals who are passionate about technology and financial services, and who thrive in a customer-focused environment.

Responsibilities
  • Provide exceptional customer support to German-speaking clients regarding mobile banking services via phone, email, and chat.
  • Assist customers with inquiries about account management, transactions, and mobile app functionalities.
  • Effectively identify and resolve issues or complaints to ensure a satisfactory banking experience.
  • Maintain accurate records of customer interactions and ensure timely resolution of outstanding inquiries.
  • Collaborate with internal teams to enhance service delivery and address complex customer needs.
  • Educate clients on mobile banking features, updates, and safety protocols.
  • Gather customer feedback to support continuous improvement in service quality.

Requirements

  • Fluency in German and English, both written and spoken.
  • Previous experience in customer support, particularly in the banking or financial services sector.
  • Strong communication skills with a customer-centric approach.
  • Detail-oriented with excellent organizational and multitasking abilities.
  • Proficient in using CRM systems and standard office applications.
  • Strong problem-solving skills and the ability to work independently and as part of a team.
  • Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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