German Speaking Customer Support for Mobile Banking Services Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Mobile Banking Services Department. This role is ideal for individuals who are passionate about technology and financial services, and who thrive in a customer-focused environment.
Responsibilities- Provide exceptional customer support to German-speaking clients regarding mobile banking services via phone, email, and chat.
- Assist customers with inquiries about account management, transactions, and mobile app functionalities.
- Effectively identify and resolve issues or complaints to ensure a satisfactory banking experience.
- Maintain accurate records of customer interactions and ensure timely resolution of outstanding inquiries.
- Collaborate with internal teams to enhance service delivery and address complex customer needs.
- Educate clients on mobile banking features, updates, and safety protocols.
- Gather customer feedback to support continuous improvement in service quality.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer support, particularly in the banking or financial services sector.
- Strong communication skills with a customer-centric approach.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficient in using CRM systems and standard office applications.
- Strong problem-solving skills and the ability to work independently and as part of a team.
- Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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