German Speaking Customer Support for Mobile Banking Services Department
4 days ago
Join Our Mobile Banking Customer Support Team Patrique Mercier Recruitment ES is thrilled to announce an exciting opportunity for a German Speaking Customer Support representative in our Mobile Banking Services Department If you're fluent in German and passionate about the intersection of finance and technology, this position is tailored for you.
In this critical role, you will assist German-speaking clients with their mobile banking inquiries, providing knowledgeable support and guidance to ensure a seamless user experience. Be a part of a friendly and professional team committed to customer satisfaction. If you're ready to contribute to the future of banking and help clients navigate mobile finance solutions, we encourage you to apply
Your Responsibilities- Deliver exceptional customer service to German-speaking clients through various support channels (phone, email, chat).
- Assist clients with inquiries related to mobile banking services, ensuring resolutions and client satisfaction.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with team members to achieve service goals and improve overall client experience.
- Participate in ongoing training sessions to stay updated on mobile banking solutions and best practices.
Requirements
- Fluency in German (written and spoken) is essential. Your nationality and native language should be stated in your C.V. and/or Cover Letter.
- A strong dedication to delivering top-quality customer service.
- Previous experience in customer support, particularly in banking or technology, is preferred but not mandatory.
- Excellent communication and interpersonal skills.
- A proactive team player with a positive attitude.
- Strong analytical abilities and attention to detail.
- Willingness to assist customers remotely and adapt to their needs in a tech-driven environment.
Benefits
· Private Health Insurance
· Training & Development
· Performance Bonus
· Extra Salaries Per Year Fully Paid Training
· Fully Paid Relocation Package ( flight, transfer and hotel )
· Free Greek Lessons, discounts and other perks
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