German Speaking Customer Support for Mobile Banking Services Department
4 days ago
Patrique Mercier Recruitment FR specializes in connecting talented professionals with rewarding career opportunities. We are currently looking for a German Speaking Customer Support Representative for our Mobile Banking Services Department. This role is perfect for individuals who are enthusiastic about customer service and have a strong interest in the banking and financial services sector.
Responsibilities- Provide top-notch customer support to German-speaking clients regarding mobile banking services through phone, email, and chat.
- Assist customers with inquiries related to account management, transactions, and mobile app functionalities.
- Effectively resolve customer concerns and complaints to ensure a seamless banking experience.
- Maintain accurate records of customer interactions and follow up on outstanding issues as needed.
- Collaborate with internal teams to address complex inquiries and improve service quality.
- Educate customers on banking products, features, and security protocols to enhance user experience.
- Gather customer feedback and insights to inform continuous improvement initiatives.
Requirements
- Fluency in German and English, both written and spoken.
- Previous experience in customer support or service, preferably in the banking or financial services industry.
- Excellent communication skills with a strong customer-focused attitude.
- Attention to detail and strong organizational abilities.
- Proficiency in using CRM software and standard office applications.
- Strong analytical and problem-solving skills.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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