Nordic Speaking Customer Support for Mobile Banking Services Department
4 days ago
Patrique Mercier Recruitment FR is dedicated to linking talented professionals with exceptional career opportunities. We are currently on the lookout for a Nordic Speaking Customer Support Representative for the Mobile Banking Services Department. This position is ideal for individuals who have a passion for finance and technology and enjoy assisting customers with their mobile banking inquiries.
Responsibilities- Provide comprehensive customer support to Nordic-speaking clients regarding mobile banking services via phone, email, and chat.
- Assist customers with inquiries related to account access, transactions, and mobile app usage.
- Resolve customer complaints and technical issues efficiently to enhance user experience.
- Maintain accurate records of interactions and follow up on outstanding queries.
- Collaborate with the banking operations team to ensure effective service delivery and to resolve complex issues.
- Educate customers on the features and benefits of mobile banking services.
- Gather customer feedback to support continuous improvement initiatives within the department.
Requirements
- Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English, both written and spoken.
- Previous experience in customer service, especially in the financial or banking sector, is preferred.
- Strong communication and interpersonal skills with a commitment to customer satisfaction.
- Detail-oriented with excellent organizational skills.
- Proficient in customer support software and Microsoft Office applications.
- A proactive approach to problem-solving and a willingness to learn.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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