Portuguese Speaking Customer Service for Online Travel
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative for the Online Travel & Tour Packages Department. This role is ideal for individuals who are passionate about travel and dedicated to providing exceptional service to Portuguese-speaking clients.
Responsibilities- Provide outstanding customer service to Portuguese-speaking clients through various channels including phone, email, and live chat.
- Assist customers with inquiries about travel packages, booking processes, and associated services.
- Resolve customer complaints and issues efficiently to ensure a high level of satisfaction.
- Document all customer interactions accurately in the company's CRM system for proper record-keeping.
- Stay updated on the latest travel trends, tour packages, and promotions to offer informed assistance.
- Collaborate with internal teams to ensure customers receive prompt, effective solutions to their needs.
- Encourage customer feedback and contribute to service improvement initiatives.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Experience in customer service, preferably in travel or tourism.
- Strong communication and interpersonal skills.
- Ability to handle multiple inquiries simultaneously while maintaining a calm and professional demeanor.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A keen interest in travel and a passion for helping customers create memorable experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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