Portuguese Speaking Customer Service for Online Retail Department
4 days ago
Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative for the Online Retail Department. This role is designed for individuals who are passionate about e-commerce and are committed to providing outstanding service to Portuguese-speaking customers.
Responsibilities- Deliver exceptional customer support to Portuguese-speaking clients via phone, email, and chat, addressing their inquiries regarding products, orders, and services.
- Assist customers with the online purchasing process, including product selection, payment processing, and order tracking.
- Handle customer complaints and inquiries promptly and professionally, ensuring high levels of customer satisfaction.
- Collaborate with logistics and sales teams to resolve issues related to order fulfillment and delivery.
- Maintain an in-depth knowledge of the company's product offerings and promotions to provide accurate information to customers.
- Document customer interactions and feedback to contribute to ongoing service improvements.
- Support the marketing team by providing insights into customer preferences and trends.
Requirements
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, preferably in the e-commerce or retail sector.
- Strong communication skills and a customer-focused attitude.
- Ability to handle multiple tasks effectively in a fast-paced environment.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong problem-solving skills.
- A genuine interest in online retail and a desire to help customers enjoy their shopping experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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