Spanish Speaking Customer Service for Online Retail Department
4 days ago
Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Spanish Speaking Customer Service Representative for an Online Retail Department. This position is perfect for individuals who are passionate about e-commerce and want to provide exemplary support to Spanish-speaking customers, helping them navigate their online shopping experience.
Responsibilities- Deliver exceptional customer service to Spanish-speaking clients via phone, email, and chat, assisting them with inquiries related to products, orders, and returns.
- Guide customers through the online shopping process, addressing any questions or concerns they may have.
- Handle customer complaints and feedback professionally, striving to achieve high levels of customer satisfaction.
- Collaborate with different teams within the organization to resolve customer issues efficiently.
- Maintain up-to-date knowledge of the company's product offerings, promotions, and policies to effectively assist customers.
- Document all customer interactions accurately to support continual improvement initiatives.
- Assist with the development of FAQs and help documentation to enhance the customer experience.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer service, preferably in the e-commerce or retail industry.
- Strong communication skills and a customer-oriented attitude.
- Ability to manage difficult customer interactions effectively and professionally.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- Familiarity with online retail platforms and a passion for the e-commerce sector.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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