Nordic Speaking Customer Service for Fashion

2 days ago

Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to announce an opportunity for a Nordic Speaking Customer Service Representative in the Fashion & Apparel Department. In this vibrant role, you will provide outstanding support to Nordic-speaking customers, assisting them with inquiries regarding fashion products, order statuses, and returns. Your passion for fashion and exceptional communication skills will play a key role in ensuring customer satisfaction and loyalty. If you are fluent in a Nordic language and have a keen interest in the fashion industry, we want you to join our team

Responsibilities
  • Deliver exceptional customer service to Nordic-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to product information, sizing, orders, and returns.'
  • Document customer interactions in the CRM system for accurate tracking and follow-up.
  • Collaborate with the inventory and logistics teams to ensure timely resolution of customer issues.
  • Stay informed about the latest fashion trends, product launches, and promotions to provide knowledgeable assistance.
  • Build and maintain strong relationships with customers to promote loyalty and repeat business.

Requirements

  • Fluency in a Nordic language (Swedish, Danish, Norwegian, Finnish) and English; additional languages are a plus.
  • Experience in customer service, preferably in the fashion or retail industry.
  • Strong verbal and written communication skills.
  • Detail-oriented with excellent organizational abilities.
  • Comfortable using CRM systems and proficient in basic computer applications.
  • Able to work independently and as part of a collaborative team in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras

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