Czech Speaking Customer Service for Fashion
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Czech Speaking Customer Service Representative for the Fashion & Apparel Department. This role is perfect for individuals who are passionate about fashion and enjoy providing exceptional service to Czech-speaking customers.
Responsibilities- Provide outstanding customer service to Czech-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with inquiries regarding fashion products, order placements, returns, and exchanges.
- Resolve customer complaints and provide effective solutions to enhance their shopping experience.
- Keep detailed records of customer interactions and ensure follow-up on all inquiries.
- Stay updated on the latest fashion trends and product offerings to offer informed assistance to clients.
- Collaborate with internal teams to improve service quality and customer satisfaction.
- Foster a positive and engaging customer experience, promoting the company's brand and values.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, ideally within the fashion or retail industry.
- Strong communication and interpersonal skills.
- Ability to handle customer inquiries and complaints with professionalism.
- Proficient in using customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational skills.
- A passion for fashion and a keen interest in helping customers.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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