Italian Customer Care Representatives

4 days ago

Athens, Attica, Greece ManpowerGroup Greece Full time

Do you want to start a journey as a customer service expert in cooperation with one ofthe leading companies in the market?

Are you native or fluent in Italian?

ManpowerGroup Greece, on behalf of its client, is looking for Italian Customer Care Representatives who know exactly how to make the most out of the clients' experience 

Our client is a global BPO leader in customer support providing customized strategies for innovative brands. 

Location: Athens  

Working Model: hybrid or onsite 

You will be reporting to Customer Service Supervisor 

What you will do: 

As an Italian Customer Advisor, you will be responsible for providing exceptional customer service and resolving inquiries from customers through various channels such as phone, email, and chat. 

More specifically: 

  • Identify and assess customers' needs to achieve satisfaction 
  • Provide accurate, valid, and complete information by using the right methods/tools 
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution 
  • Direct unresolved requests and issues to internal departments and follow up to ensure resolution.

Requirements

  • Fluency in Italian language (C1-C2 level). 
  • Previous experience in customer service will be considered as an asset. 
  • Tech savvy/ Computer literacy Proficient English Skills (Oral &Written).
  • Enthusiastic, patient, empathetic, multi-tasking and communicative. 

Benefits

  • Competitive Salary. 
  • Indefinite Contract with the company. 
  • Career Development Opportunities. Participation in Private
  • Medical Insurance Program. 
  • Rewarding Bonus based on employee performance. 
  • Laptops and headsets provided by the company. 
  • Flexible working hours. 

Recruitment Process: 

If you are interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile's requirements to arrange an interview. 

As for the next steps, there will be 2 more interviews with the client either in person or online.

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