Czech Speaking Customer Support for Subscription-Based Services Department
5 days ago
Patrique Mercier Recruitment FR is focused on connecting skilled professionals with rewarding career opportunities. We are currently looking for a Czech Speaking Customer Support Representative for the Subscription-Based Services Department. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer experiences and are eager to assist Czech-speaking clients with their subscription inquiries.
Responsibilities- Provide top-notch customer support to Czech-speaking clients concerning subscription services through phone, email, and chat.
- Assist customers with questions about subscription plans, billing inquiries, and account management.
- Effectively resolve customer complaints and technical issues to ensure customer satisfaction.
- Maintain comprehensive records of customer interactions and ensure timely follow-up on inquiries.
- Collaborate with internal teams to enhance customer service processes and address complex issues.
- Keep customers informed about new features, updates, and promotions related to subscription services.
- Gather feedback from clients to support the continuous improvement of service quality.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer support, particularly in subscription-based or SaaS industries is preferred.
- Strong communication and interpersonal skills with a client-focused approach.
- Detail-oriented with excellent organizational skills.
- Proficiency in CRM software and standard office applications.
- Strong problem-solving skills and the ability to work under pressure.
- Flexibility to work varied hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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