Spanish Speaking Customer Support for Subscription-Based Services Department

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is thrilled to offer a position for a Spanish Speaking Customer Support Representative in our Subscription-Based Services Department. In this role, you will provide vital support to Spanish-speaking customers by assisting them with inquiries related to their subscriptions and services. Your commitment to delivering outstanding customer service will help ensure that our clients enjoy a seamless experience and remain satisfied with our offerings. If you thrive in a supportive role and have a passion for helping customers, we encourage you to apply

Responsibilities
  • Provide top-tier customer support to Spanish-speaking clients through various channels such as phone, email, and chat.
  • Assist customers with subscription inquiries, changes, renewals, and billing questions.
  • Resolve customer complaints and issues promptly to maintain high levels of satisfaction.
  • Maintain accurate records of customer interactions and document issues within the CRM system.
  • Collaborate with internal teams to ensure effective service delivery and address any customer feedback.
  • Stay informed about subscription services and industry trends to provide accurate information and support.

Requirements

  • Fluency in Spanish and English; competence in additional languages is a plus.
  • Previous experience in customer support, especially in subscription-based or service industries.
  • Strong communication skills with a focus on customer satisfaction.
  • Excellent problem-solving abilities and attention to detail.
  • Familiarity with CRM systems and standard office software.
  • A proactive attitude with the ability to work well in a team environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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