German Speaking Customer Support for Subscription-Based Services Department

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to announce a position for a German Speaking Customer Support Representative in our Subscription-Based Services Department. In this role, you will provide top-notch support to German-speaking customers, assisting them with inquiries related to subscription services, resolving issues, and ensuring a smooth customer experience. Your expertise in customer service and strong communication skills will be key in helping our clients maximize their subscriptions and satisfaction.

Responsibilities
  • Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
  • Assist customers with inquiries regarding subscription plans, billing issues, and service features.
  • Resolve customer complaints and technical issues promptly to ensure customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Collaborate with internal teams to ensure seamless service delivery and continuous improvement of processes.
  • Stay updated on subscription services, policies, and industry trends to provide informed support.

Requirements

  • Fluency in German and English; proficiency in additional languages is a plus.
  • Experience in customer support, particularly in a subscription or SaaS environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills with a focus on customer satisfaction.
  • Familiarity with CRM systems and standard office applications.
  • A proactive approach to assisting customers and a passion for service excellence.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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