German Speaking Customer Support for Subscription-Based Services Department
2 days ago
Patrique Mercier Recruitment is excited to announce a position for a German Speaking Customer Support Representative in our Subscription-Based Services Department. In this role, you will provide top-notch support to German-speaking customers, assisting them with inquiries related to subscription services, resolving issues, and ensuring a smooth customer experience. Your expertise in customer service and strong communication skills will be key in helping our clients maximize their subscriptions and satisfaction.
Responsibilities- Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
- Assist customers with inquiries regarding subscription plans, billing issues, and service features.
- Resolve customer complaints and technical issues promptly to ensure customer satisfaction.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to ensure seamless service delivery and continuous improvement of processes.
- Stay updated on subscription services, policies, and industry trends to provide informed support.
Requirements
- Fluency in German and English; proficiency in additional languages is a plus.
- Experience in customer support, particularly in a subscription or SaaS environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a focus on customer satisfaction.
- Familiarity with CRM systems and standard office applications.
- A proactive approach to assisting customers and a passion for service excellence.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full timePatrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Customer Support representative within the Subscription-Based Services Department. In this role, you will be instrumental in assisting our German-speaking customers by providing support related to their subscriptions, addressing inquiries, and resolving issues...
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