German Speaking Customer Support for Subscription-Based Services Department
5 days ago
Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Customer Support representative within the Subscription-Based Services Department. In this role, you will be instrumental in assisting our German-speaking customers by providing support related to their subscriptions, addressing inquiries, and resolving issues efficiently. If you are passionate about delivering exceptional customer service and fluent in German, we invite you to join our dynamic team
Responsibilities- Provide top-notch customer support via various channels including phone, email, and chat.
- Assist customers with inquiries regarding their subscriptions and related services.
- Effectively troubleshoot and resolve issues that customers may encounter.
- Educate customers on subscription features, benefits, and usage.
- Maintain accurate records of customer interactions for support tracking and improvement.
- Collaborate with team members to enhance the efficiency of customer support processes.
Requirements
- Fluency in German (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service roles, preferably in subscription-based services.
- Excellent problem-solving abilities and a commitment to customer satisfaction.
- A customer-focused approach with a positive attitude.
- Ability to work well within a team-oriented environment.
- Familiarity with customer support software is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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