German Speaking Customer Support for Subscription-Based Services Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for our Subscription-Based Services Department. This position is ideal for individuals who are enthusiastic about customer service and have experience in managing customer subscriptions and inquiries.
Responsibilities- Deliver exceptional customer support to German-speaking clients regarding subscription services through phone, email, and chat.
- Assist customers with inquiries related to subscription management, billing, and service offerings.
- Resolve customer issues and complaints promptly to ensure a positive user experience.
- Maintain accurate records of customer interactions and document all relevant information.
- Collaborate with various teams to enhance service quality and address customer needs effectively.
- Provide customers with information about new features, promotional offers, and updates.
- Collect and analyze customer feedback to support continuous service improvement efforts.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, particularly in subscription-based or recurring services.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
- Familiarity with CRM systems and standard office applications.
- Strong problem-solving skills and the ability to work independently.
- Flexibility to work varied hours, including evenings and weekends as required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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