Flemish Speaking Customer Support for Subscription-Based Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with meaningful career opportunities. We are currently looking for a Flemish Speaking Customer Support Representative for our Subscription-Based Services Department. This role is perfect for individuals who are enthusiastic about customer service and are eager to assist Flemish-speaking clients with their subscription-related inquiries and support needs.

Responsibilities
  • Provide outstanding customer support to Flemish-speaking clients regarding subscription-based services through phone, email, and chat.
  • Assist customers with inquiries related to account management, billing, and service features.
  • Effectively resolve customer complaints and issues to ensure a positive experience.
  • Document all customer interactions accurately and maintain comprehensive records.
  • Collaborate with internal teams to troubleshoot issues and improve service offerings.
  • Keep customers informed about subscription updates, promotional offers, and feature enhancements.
  • Gather feedback from customers to support continuous improvement in services and processes.

Requirements

  • Fluency in Flemish and English, both written and spoken.
  • Experience in customer service, preferably in a subscription or service-oriented environment.
  • Strong communication skills with a focus on customer satisfaction.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Familiarity with CRM systems and standard office applications.
  • Proactive problem-solving skills and ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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