Flemish Speaking Customer Support for Subscription-Based Services Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with meaningful career opportunities. We are currently looking for a Flemish Speaking Customer Support Representative for our Subscription-Based Services Department. This role is perfect for individuals who are enthusiastic about customer service and are eager to assist Flemish-speaking clients with their subscription-related inquiries and support needs.
Responsibilities- Provide outstanding customer support to Flemish-speaking clients regarding subscription-based services through phone, email, and chat.
- Assist customers with inquiries related to account management, billing, and service features.
- Effectively resolve customer complaints and issues to ensure a positive experience.
- Document all customer interactions accurately and maintain comprehensive records.
- Collaborate with internal teams to troubleshoot issues and improve service offerings.
- Keep customers informed about subscription updates, promotional offers, and feature enhancements.
- Gather feedback from customers to support continuous improvement in services and processes.
Requirements
- Fluency in Flemish and English, both written and spoken.
- Experience in customer service, preferably in a subscription or service-oriented environment.
- Strong communication skills with a focus on customer satisfaction.
- Detail-oriented with strong organizational and multitasking abilities.
- Familiarity with CRM systems and standard office applications.
- Proactive problem-solving skills and ability to work independently.
- Willingness to work flexible hours, including evenings and weekends if necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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