Spanish Speaking Customer Support for Subscription-Based Services Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Subscription-Based Services Department. This role is perfect for individuals who are enthusiastic about customer service and want to help Spanish-speaking clients navigate their subscription needs effectively.

Responsibilities
  • Provide top-notch customer support to Spanish-speaking clients regarding subscription services through phone, email, and chat.
  • Assist customers with inquiries related to subscription management, billing, service features, and account settings.
  • Resolve customer complaints and issues promptly to ensure high satisfaction levels.
  • Document all customer interactions accurately and ensure timely follow-up on any outstanding issues.
  • Collaborate with internal teams to address complex customer inquiries and improve service delivery.
  • Keep customers informed about new features, offers, and promotions related to their subscriptions.
  • Gather customer feedback to support continuous improvement of services and processes.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Prior experience in customer support, especially in subscription-based services or SaaS industries.
  • Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.
  • Proficiency in CRM systems and standard office software.
  • Analytical and problem-solving skills with a proactive approach.
  • Willingness to work flexible hours, including evenings and weekends, if needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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