Italian Speaking Customer Support for Logistics
2 days ago
Patrique Mercier Recruitment is excited to announce an opening for an Italian Speaking Customer Support Representative for our Logistics & Shipping Department. In this role, you will play a vital part in ensuring that Italian-speaking customers receive accurate and timely assistance with their logistics and shipping inquiries. Your expertise in customer service will be key in resolving issues and enhancing customer satisfaction in a fast-paced environment. If you are passionate about logistics and enjoy helping customers navigate their shipping needs, we encourage you to apply
Responsibilities- Provide exceptional customer support to Italian-speaking clients regarding logistics and shipping inquiries via phone, email, and chat.
- Assist customers with tracking shipments, processing orders, and handling shipping-related issues.
- Efficiently resolve customer complaints and work to provide timely solutions.
- Document all customer interactions accurately within the CRM system.
- Coordinate with internal teams to ensure seamless service delivery and resolve operational challenges.
- Stay informed about shipping policies, procedures, and industry trends to provide accurate support.
Requirements
- Fluency in Italian and English; knowledge of additional languages is a plus.
- Prior experience in customer support within logistics, shipping, or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities and a focus on customer satisfaction.
- Familiarity with CRM systems and proficiency in standard office software.
- A proactive and self-motivated approach to work in a dynamic environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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