Italian Speaking Customer Support for Gaming

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment Nordic Full time

Patrique Mercier Recruitment is thrilled to introduce an exciting opportunity for an Italian Speaking Customer Support representative to join our Gaming & Esports Department. This position is ideal for passionate individuals who are enthusiastic about gaming and esports, wanting to assist customers in enjoying their experiences with our products. As a key member of the support team, you will engage with Italian-speaking clients to address their inquiries and provide them with the necessary support. If you are fluent in Italian and possess a love for gaming, we invite you to apply

Responsibilities
  • Provide exceptional customer support through various channels including phone, email, and chat in Italian.
  • Assist customers with inquiries related to gaming and esports products and services.
  • Handle and resolve customer complaints in a timely and professional manner.
  • Guide clients through troubleshooting and other support processes pertaining to gaming platforms.
  • Document customer interactions accurately for quality assurance and improvement purposes.
  • Collaborate with team members to enhance customer satisfaction and support quality.

Requirements

  • Fluency in Italian (both spoken and written) is required.
  • A strong passion for gaming and knowledge of esports is highly desirable.
  • Excellent communication and interpersonal skills.
  • Previous experience in customer service or support roles in the gaming industry is a plus.
  • Good problem-solving abilities, with a dedication to ensuring customer satisfaction.
  • A positive attitude and the ability to work well in a team environment.
  • Experience with customer service software is an advantage.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

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