Italian Speaking Customer Support Online iGaming Department
4 days ago
Patrique Mercier Recruitment Nordic is excited to present an opportunity for an Italian Speaking Customer Support representative to join our Online iGaming Department. This dynamic role allows you to engage with customers within the bustling world of online gaming, providing top-tier support and assistance regarding our gaming products and services. If you are fluent in Italian and have a passion for the iGaming industry, we would love to have you on our team
Responsibilities- Deliver exceptional customer support via live chat, email, and phone in Italian.
- Assist customers with inquiries related to games, promotions, and account management.
- Resolve issues and customer complaints promptly, ensuring satisfaction.
- Provide education to customers on gaming products and services for a seamless experience.
- Document customer interactions accurately for quality assurance and follow up on pending issues.
- Work collaboratively with team members to refine processes and enhance customer service.
Requirements
- Fluency in Italian (both spoken and written) is required; knowledge of English is preferred.
- Strong communication and interpersonal skills.
- Experience in customer service or the iGaming sector is a plus.
- Excellent problem-solving abilities with a focus on customer satisfaction.
- Ability to thrive in a fast-paced, team-oriented environment.
- Familiarity with online gaming platforms is advantageous.
- A positive attitude and enthusiasm for the gaming industry.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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