French Speaking Customer Support for Gaming

4 days ago

Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is dedicated to connecting talented individuals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for our Gaming & Esports Department. This position is perfect for individuals with a passion for gaming and esports, who thrive in a dynamic and fast-paced environment, and are eager to assist French-speaking clients.

Responsibilities
  • Provide outstanding customer support to French-speaking clients regarding gaming and esports products through phone, email, and chat.
  • Assist customers with inquiries related to game features, account management, and technical issues.
  • Effectively address and resolve customer complaints to enhance the gaming experience.
  • Document customer interactions accurately and follow up on any outstanding issues.
  • Collaborate with internal teams to gather information and resolve complex queries.
  • Stay updated on the latest gaming trends and esports events to provide knowledgeable assistance.
  • Collect customer feedback to support continuous improvement of products and services.

Requirements

  • Fluency in French and English, both written and spoken.
  • Previous experience in customer support, preferably in the gaming or technology sectors.
  • Strong interest in gaming and esports with the ability to explain technical concepts to clients.
  • Exceptional communication skills and a strong customer-first attitude.
  • Proficiency in customer support software and common office applications.
  • Strong problem-solving abilities and the capacity to work well under pressure.
  • Flexibility to work varied hours, including evenings and weekends as required.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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