Danish Speaking Customer Service for E-commerce Department
5 days ago
Patrique Mercier Recruitment FR is excited to announce an opening for a Danish Speaking Customer Service Representative in the E-commerce Department. This position offers a fantastic opportunity for individuals who are passionate about online retail and dedicated to providing exceptional service to Danish-speaking customers.
Responsibilities- Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat, addressing their inquiries related to products and orders.
- Assist customers with their online shopping experience, including product selection, order processing, and payment issues.
- Handle customer complaints and feedback with professionalism, ensuring timely and effective resolutions.
- Collaborate with logistics and fulfillment teams to track orders and provide updates to customers.
- Maintain up-to-date knowledge of the company's product offerings, promotions, and website functionalities.
- Document all customer interactions accurately, noting trends and areas for improvement.
- Contribute to enhancing the customer experience through suggestions and feedback.
Requirements
- Fluency in Danish and English, both written and spoken.
- Experience in customer service, particularly in the e-commerce or retail sector, is advantageous.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and shift priorities in a fast-paced environment.
- Proficiency in customer service platforms and Microsoft Office applications.
- Detail-oriented with strong organizational skills.
- A genuine interest in online shopping and customer engagement.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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