Danish Speaking Customer Service for E-commerce Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is excited to announce an opening for a Danish Speaking Customer Service Representative in the E-commerce Department. This position offers a fantastic opportunity for individuals who are passionate about online retail and dedicated to providing exceptional service to Danish-speaking customers.

Responsibilities
  • Deliver outstanding customer service to Danish-speaking clients via phone, email, and chat, addressing their inquiries related to products and orders.
  • Assist customers with their online shopping experience, including product selection, order processing, and payment issues.
  • Handle customer complaints and feedback with professionalism, ensuring timely and effective resolutions.
  • Collaborate with logistics and fulfillment teams to track orders and provide updates to customers.
  • Maintain up-to-date knowledge of the company's product offerings, promotions, and website functionalities.
  • Document all customer interactions accurately, noting trends and areas for improvement.
  • Contribute to enhancing the customer experience through suggestions and feedback.

Requirements

  • Fluency in Danish and English, both written and spoken.
  • Experience in customer service, particularly in the e-commerce or retail sector, is advantageous.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and shift priorities in a fast-paced environment.
  • Proficiency in customer service platforms and Microsoft Office applications.
  • Detail-oriented with strong organizational skills.
  • A genuine interest in online shopping and customer engagement.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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