Spanish Speaking Customer Service for E-commerce Department
4 days ago
Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Spanish Speaking Customer Service Representative for the E-commerce Department of a renowned company. This role is ideal for individuals who are enthusiastic about online shopping and have a strong commitment to delivering excellent service to Spanish-speaking customers.
Responsibilities- Provide exceptional customer service to Spanish-speaking clients through multiple channels, including phone, email, and live chat.
- Assist customers with inquiries regarding product information, order status, returns, and exchanges.
- Resolve customer complaints and issues promptly to ensure a satisfactory shopping experience.
- Document all customer interactions accurately, ensuring all data is recorded in the company's CRM.
- Collaborate with various departments, such as logistics and fulfillment, to address customer concerns effectively.
- Stay updated on promotions, product offerings, and e-commerce trends to provide accurate information to customers.
- Foster a customer-centric culture by actively listening to customer needs and providing tailored support.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the e-commerce or retail sector.
- Strong communication and problem-solving skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- Proficient in customer service software and Microsoft Office applications.
- Detail-oriented with excellent organizational abilities.
- A passion for e-commerce and helping customers have a great shopping experience.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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