Nordic Speaking Customer Support for Music Streaming Platform Department
5 days ago
Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with exciting job opportunities. We are currently looking for Nordic Speaking Customer Support Representatives for a leading Music Streaming Platform Department. This role is ideal for individuals who are passionate about music and technology and enjoy helping customers enhance their streaming experience.
Responsibilities- Provide exceptional customer support to Nordic-speaking clients regarding music streaming services through phone, email, and chat.
- Assist users with account management, subscription inquiries, and technical troubleshooting.
- Educate customers on platform features, music recommendations, and new releases to enhance their listening experience.
- Document customer interactions accurately and ensure timely follow-up on inquiries and issues.
- Collaborate with internal teams to resolve complex customer problems and improve overall service quality.
- Stay informed about music industry trends and platform updates to provide knowledgeable assistance.
- Gather customer feedback to support continuous improvement initiatives for the platform.
Requirements
- Fluency in one or more Nordic languages (e.g., Swedish, Finnish, Danish, Norwegian) and English, both written and spoken.
- Previous experience in customer support, preferably in the digital media or technology sector.
- A strong passion for music and an understanding of the streaming industry.
- Excellent communication and interpersonal skills with a client-focused approach.
- Proficiency in using customer support software and standard office applications.
- Strong problem-solving skills and the ability to work effectively under pressure.
- Flexibility to work varied hours, including evenings and weekends as necessary.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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