Dutch Speaking Customer Support for Music Streaming Platform Department
2 days ago
Patrique Mercier Recruitment is excited to offer a position for a Dutch Speaking Customer Support Representative to join the team in the Music Streaming Platform Department. In this vibrant role, you will provide exceptional support to Dutch-speaking users, assisting them with inquiries related to the music streaming platform. Your passion for music and customer service will help enhance users' experiences and ensure they make the most of the platform. If you are enthusiastic about music and love helping others, we encourage you to apply
Responsibilities- Provide top-notch customer support to Dutch-speaking users via phone, email, and chat.
- Assist customers with account management, subscriptions, and technical issues relating to the music streaming platform.
- Resolve user complaints and inquiries efficiently to maintain high levels of customer satisfaction.
- Document all interactions and maintain accurate records in the CRM system.
- Collaborate closely with internal teams to ensure effective problem resolution and service delivery.
- Stay updated on the latest platform features, music industry trends, and best practices to offer knowledgeable support.
Requirements
- Fluency in Dutch and English; knowledge of additional languages is advantageous.
- Experience in customer support, particularly within the music or tech industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and the ability to work in a fast-paced environment.
- Familiarity with CRM systems and proficiency in standard office applications.
- A genuine passion for music and a commitment to enhancing customer experiences.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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