German Speaking Customer Support for Music Streaming Platform Department
4 days ago
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a German Speaking Customer Support representative specializing in the Music Streaming Platform department. This role is perfect for individuals who are passionate about music and enjoy helping others have a seamless streaming experience. You will be responsible for assisting German-speaking customers with their inquiries and providing guidance on our music platform. If you are fluent in German and have a love for music, we invite you to apply
Responsibilities- Provide excellent customer support via phone, email, and chat to German-speaking users of our music streaming platform.
- Assist customers with inquiries about account management, subscription plans, and troubleshooting.
- Resolve customer complaints effectively and efficiently while ensuring a positive user experience.
- Educate customers on how to maximize their use of the music streaming service.
- Document customer interactions and feedback to help improve the service.
- Collaborate with team members and other departments to enhance customer satisfaction.
Requirements
- Fluency in German (both spoken and written) is required.
- Strong communication and customer service skills.
- Previous experience in customer support or related fields, preferably in the tech or entertainment industry.
- Passion for music and familiarity with music streaming services.
- Excellent problem-solving skills and a commitment to customer satisfaction.
- A positive, enthusiastic attitude and ability to work in a team environment.
- Experience with customer service software and tools is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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