German Speaking Customer Support for Music Streaming Platform Department
2 days ago
Patrique Mercier Recruitment is excited to offer a position for a German Speaking Customer Support Representative for a Music Streaming Platform Department. In this vibrant role, you will provide exceptional support to German-speaking users of a popular music streaming service. Your responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive user experience. If you love music and are passionate about customer service, this could be the perfect opportunity for you
Responsibilities- Deliver high-quality customer support to German-speaking clients via phone, email, and chat.
- Assist users with account management, subscription inquiries, and troubleshooting streaming issues.
- Efficiently handle and resolve customer complaints to ensure satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to provide seamless service and address operational concerns.
- Stay informed about music trends, platform features, and industry developments to provide accurate information.
Requirements
- Fluency in German and English; proficiency in additional languages is a plus.
- Experience in customer support, particularly within the music or entertainment industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Familiarity with CRM systems and proficiency in standard office software.
- A genuine passion for music and understanding of streaming services.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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