Czech Speaking Customer Support for Music Streaming Platform Department
4 days ago
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Czech Speaking Customer Support representative to join the Music Streaming Platform Department. This role is perfect for individuals passionate about music and dedicated to providing outstanding customer service. As a part of our team, you will assist Czech-speaking users with inquiries about the platform, troubleshoot issues, and ensure a smooth user experience. If you are fluent in Czech and enthusiastic about the music industry, we invite you to apply
Responsibilities- Provide exceptional customer support via phone, email, and chat to users in Czech.
- Assist customers with questions regarding their accounts, subscriptions, and music services.
- Resolve technical issues and provide solutions to enhance user satisfaction.
- Educate users about the features of the music streaming platform.
- Document interactions and feedback to contribute to service improvements.
- Collaborate with team members and various departments to enhance customer experience.
Requirements
- Fluency in Czech (both spoken and written) is essential.
- Strong communication and interpersonal skills.
- Previous experience in customer service or support roles is preferred.
- Passion for music and familiarity with music streaming platforms is a plus.
- Excellent problem-solving abilities and a commitment to customer satisfaction.
- A proactive attitude and ability to work well in a team environment.
- Technical knowledge related to streaming services is an advantage.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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