Czech Speaking Customer Support for Music Streaming Platform Department
5 days ago
Patrique Mercier Recruitment FR is committed to connecting skilled professionals with exciting career opportunities. We are currently seeking a Czech Speaking Customer Support Representative for a Music Streaming Platform Department. This role is perfect for individuals who are passionate about music and enjoy helping customers navigate their streaming experience.
Responsibilities- Provide exceptional customer support to Czech-speaking clients regarding their inquiries about the music streaming platform via phone, email, and chat.
- Assist customers with account management, subscription details, and troubleshooting technical issues.
- Educate users about platform features and tools to enhance their music experience.
- Document customer interactions accurately and ensure timely follow-up on queries and concerns.
- Collaborate with internal teams to resolve complex customer issues effectively.
- Stay informed about new features, updates, and music trends to provide informed assistance.
- Gather customer feedback to help improve the platform and service quality.
Requirements
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably in the technology or entertainment sectors.
- Strong communication skills with the ability to engage customers positively.
- Detail-oriented and capable of managing multiple tasks efficiently.
- Familiarity with CRM systems and standard office software.
- Strong problem-solving skills and the ability to work independently.
- Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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