Spanish Speaking Customer Support for Music Streaming Platform Department

5 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is passionate about connecting talented individuals with rewarding career opportunities. We are currently in search of a Spanish Speaking Customer Support Representative for the Music Streaming Platform Department. This role is perfect for those who have a love for music and want to provide outstanding service to Spanish-speaking users of a popular streaming platform.

Responsibilities
  • Deliver exceptional customer support to Spanish-speaking users regarding the music streaming platform through phone, email, and chat.
  • Assist customers with inquiries related to account management, subscription details, playlists, and app functionalities.
  • Effectively resolve customer complaints and issues to enhance the user experience.
  • Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
  • Work closely with internal teams to address and resolve technical issues and improve user satisfaction.
  • Keep customers informed about new features, updates, and promotional offers available on the platform.
  • Gather user feedback to support service development and continuous improvement initiatives.

Requirements

  • Fluency in Spanish and English, both written and spoken.
  • Previous experience in customer support, preferably in the technology, entertainment, or streaming sectors.
  • Strong communication skills with a focus on providing a positive customer experience.
  • A genuine passion for music and familiarity with music streaming platforms.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficient in using customer support software and standard office applications.
  • Willingness to work flexible hours, including evenings and weekends as needed.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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