Spanish Speaking Customer Support for Music Streaming Platform Department
5 days ago
Patrique Mercier Recruitment FR is passionate about connecting talented individuals with rewarding career opportunities. We are currently in search of a Spanish Speaking Customer Support Representative for the Music Streaming Platform Department. This role is perfect for those who have a love for music and want to provide outstanding service to Spanish-speaking users of a popular streaming platform.
Responsibilities- Deliver exceptional customer support to Spanish-speaking users regarding the music streaming platform through phone, email, and chat.
- Assist customers with inquiries related to account management, subscription details, playlists, and app functionalities.
- Effectively resolve customer complaints and issues to enhance the user experience.
- Document customer interactions accurately and maintain comprehensive records of inquiries and resolutions.
- Work closely with internal teams to address and resolve technical issues and improve user satisfaction.
- Keep customers informed about new features, updates, and promotional offers available on the platform.
- Gather user feedback to support service development and continuous improvement initiatives.
Requirements
- Fluency in Spanish and English, both written and spoken.
- Previous experience in customer support, preferably in the technology, entertainment, or streaming sectors.
- Strong communication skills with a focus on providing a positive customer experience.
- A genuine passion for music and familiarity with music streaming platforms.
- Detail-oriented with strong organizational and multitasking abilities.
- Proficient in using customer support software and standard office applications.
- Willingness to work flexible hours, including evenings and weekends as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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