Italian Speaking Customer Support for Music Streaming Platform Department
2 days ago
Patrique Mercier Recruitment is excited to announce an opportunity for an Italian Speaking Customer Support Representative within the Music Streaming Platform Department. In this engaging role, you will provide top-notch support to Italian-speaking users, assisting them with their inquiries related to music streaming services, accounts, and platform features. Your expertise in customer service and passion for music will be vital in ensuring users have an enjoyable experience on the platform. If you love music and helping others, we encourage you to apply
Responsibilities- Deliver exceptional customer support to Italian-speaking users via phone, email, and live chat.
- Assist customers with account management, playlist creation, and troubleshooting technical issues.
- Efficiently resolve user complaints and inquiries to ensure satisfaction.
- Document all customer interactions accurately in the CRM system.
- Collaborate with internal teams to enhance user experience and provide feedback on issues.
- Stay updated on platform features, music trends, and industry developments to provide knowledgeable assistance.
Requirements
- Fluency in Italian and English; additional languages are a plus.
- Experience in customer support, especially in the digital or music industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a customer-centric approach.
- Familiarity with CRM systems and proficiency in standard office software.
- A passion for music and technologies related to streaming services.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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