German Speaking Customer Service for Eco-Friendly Products Department

1 week ago


Athens, Attica, Greece Patrique Mercier Recruitment PT Full time

Patrique Mercier Recruitment PT is excited to announce an exceptional opportunity for a German Speaking Customer Service Representative in our Eco-Friendly Products Department. In this pivotal role, you will engage with customers who are passionate about sustainability and environmentally friendly products. Your primary responsibility will be to assist German-speaking customers with their inquiries, provide product information, and address any concerns, all while promoting our commitment to eco-friendly practices. If you are enthusiastic about contributing to a greener future and delivering outstanding customer service, we want to hear from you

Key Responsibilities
  • Provide exceptional customer service in German, responding to inquiries related to eco-friendly products and sustainable practices.
  • Assist customers with product selection, order processing, and address any post-purchase inquiries to ensure customer satisfaction.
  • Document all customer interactions accurately in the CRM system, ensuring a seamless flow of information.
  • Collaborate with the Eco-Friendly Products team to stay informed about new products, promotions, and sustainability initiatives.
  • Engage in proactive outreach to customers, following up on inquiries and providing relevant information to enhance their experience.
  • Stay updated on industry trends and eco-friendly practices to better assist customers and promote our initiatives.
  • Participate in training sessions to continuously improve your knowledge and customer service skills.

Requirements

  • Fluency in German and strong English communication skills, both written and spoken, are essential.
  • Experience in customer service, particularly in the eco-friendly or retail sector, is highly advantageous.
  • Strong problem-solving skills with the ability to provide solutions promptly.
  • Excellent communication and interpersonal skills, with a genuine passion for customer care.
  • Ability to manage multiple tasks efficiently and effectively in a remote work environment.
  • Attention to detail and strong organizational skills for maintaining accurate customer records.
  • A commitment to sustainability and an interest in eco-friendly products is a significant plus.

Benefits

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits
  • 2 additional salaries per year.
  • Fully paid training by certified instructors


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