Italian Speaking Customer Support for Subscription-Based Services Department
3 days ago
Patrique Mercier Recruitment is proud to offer an exciting opportunity for an Italian Speaking Customer Support Representative in the Subscription-Based Services Department. In this role, you will provide exceptional service to Italian-speaking customers, assisting them with their inquiries regarding subscription services, account management, and any related issues. Your expertise and customer-oriented approach will play a crucial role in ensuring customer satisfaction and loyalty. If you are passionate about helping customers and enjoy working in a dynamic environment, we want to hear from you
Responsibilities- Provide high-quality customer support to Italian-speaking clients across various communication channels, including phone, email, and chat.
- Assist customers with questions about subscription services, billing inquiries, and account updates.
- Resolve customer complaints and issues efficiently to exceed expectations.
- Maintain accurate documentation of customer interactions within the CRM system.
- Work collaboratively with internal teams to enhance service delivery and respond to customer needs.
- Stay informed about product features, updates, and industry trends to provide knowledgeable support.
Requirements
- Fluency in Italian and English; knowledge of additional languages is an asset.
- Previous experience in customer support, particularly in subscription-based services or related fields.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric mindset.
- Familiarity with CRM systems and strong computer skills.
- Ability to work well in a fast-paced environment, both independently and as part of a team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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