Italian Speaking Customer Support for Mobile Banking Services Department
2 days ago
Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for an Italian Speaking Customer Support Representative in the Mobile Banking Services Department. In this role, you will be the primary point of contact for Italian-speaking customers, providing expert support for their mobile banking inquiries and ensuring a seamless banking experience. Your attention to detail and commitment to customer satisfaction will be essential in fostering trust and loyalty among our clients. If you are passionate about helping others and have experience in financial services, we invite you to apply
Responsibilities- Provide exceptional customer service to Italian-speaking clients through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries related to mobile banking services, account access, and troubleshooting.
- Resolve customer complaints and issues in a timely and efficient manner.
- Document all customer interactions and maintain accurate records in the CRM system.
- Collaborate with internal teams to ensure effective resolution of customer concerns and service improvements.
- Stay informed about mobile banking products, features, and compliance regulations to offer accurate information.
Requirements
- Fluency in Italian and English; knowledge of additional languages is a plus.
- Experience in customer support, preferably in the financial or banking sector.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Familiarity with CRM systems and proficiency in computer applications.
- A proactive approach to customer service with a focus on providing solutions.
- Ability to work effectively in a fast-paced environment and handle a high volume of inquiries.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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