French Speaking Customer Service for Airline Reservations Department
3 days ago
Patrique Mercier Recruitment PT is proud to offer a delectable opportunity for a French Speaking Customer Service Representative for the Airline Reservations Department. In this exciting role, you will support French-speaking customers as they navigate travel arrangements through our client's airline services, assisting them with booking inquiries, changes, and overall travel planning. This position is perfect for dynamic individuals who are passionate about delivering outstanding customer service and have a keen interest in the travel industry. If you thrive in a fast-paced environment and enjoy helping others create memorable travel experiences, we invite you to be part of our dedicated team.
Key Responsibilities- Provide exceptional customer support in French, handling inquiries related to airline reservations, ticket changes, and cancellations.
- Assist customers with finding the best flight options to meet their travel needs, ensuring a smooth booking process.
- Document all customer interactions meticulously, maintaining an accurate record of inquiries and resolutions within the system.
- Collaborate with other departments, such as ticketing and pricing, to resolve complex customer issues effectively.
- Stay updated on airline policies, promotions, and destination information to provide accurate guidance.
- Engage proactively with customers to offer assistance, ensuring their travel experiences are smooth and enjoyable.
- Participate in ongoing training and development to enhance service skills and industry knowledge.
Requirements
- Fluency in French with strong English communication skills, both written and spoken, is required.
- Previous experience in customer service is preferred, especially in the travel or airline industry.
- Strong problem-solving abilities and a customer-oriented mindset.
- Excellent communication and interpersonal skills to engage effectively with customers.
- Able to manage multiple tasks and prioritize efficiently in a fast-paced environment.
- Attention to detail and strong organizational skills for maintaining accurate customer records.
- A passion for travel and helping customers create memorable experiences will be a significant asset.
Benefits
- Performance bonus.
- Transportation bonus.
- Private health care benefits
- 2 additional salaries per year.
- Fully paid training by certified instructors
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