Dutch Speaking Customer Service for Airline Reservations Department

2 days ago


Athens, Attica, Greece Patrique Mercier Recruitment TR Full time

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Dutch Speaking Customer Service Representative for our Airline Reservations Department. In this vital role, you will provide exceptional support to Dutch-speaking customers, assisting them with flight inquiries, reservations, and any issues regarding their travel arrangements. Your expertise in customer service and understanding of the airline industry will play a key role in ensuring a smooth travel experience for our clients. If you are fluent in Dutch and possess a passion for air travel, we want you to join our team

Responsibilities
  • Provide outstanding customer service to Dutch-speaking clients through various communication channels, including phone, email, and chat.
  • Assist customers with flight bookings, changes, cancellations, and general inquiries related to airline reservations.
  • Document customer interactions accurately in the CRM system to ensure effective tracking and follow-up.
  • Collaborate with other departments to resolve customer issues promptly and efficiently.
  • Stay informed about the latest airline policies, procedures, and travel regulations to provide knowledgeable assistance.
  • Build strong relationships with customers to enhance loyalty and satisfaction.

Requirements

  • Fluency in Dutch and English; knowledge of additional languages is a plus.
  • Previous experience in customer service, particularly in the airline or travel industry, is preferred.
  • Strong communication skills and a customer-oriented approach.
  • Detail-oriented with excellent organizational capabilities.
  • Familiarity with CRM systems and basic computer applications.
  • Ability to work independently and collaboratively in a fast-paced environment.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
  • Many Extras


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