Dutch Speaking Customer Service for Airline Reservations Department
2 days ago
Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Dutch Speaking Customer Service Representative for our Airline Reservations Department. In this vital role, you will provide exceptional support to Dutch-speaking customers, assisting them with flight inquiries, reservations, and any issues regarding their travel arrangements. Your expertise in customer service and understanding of the airline industry will play a key role in ensuring a smooth travel experience for our clients. If you are fluent in Dutch and possess a passion for air travel, we want you to join our team
Responsibilities- Provide outstanding customer service to Dutch-speaking clients through various communication channels, including phone, email, and chat.
- Assist customers with flight bookings, changes, cancellations, and general inquiries related to airline reservations.
- Document customer interactions accurately in the CRM system to ensure effective tracking and follow-up.
- Collaborate with other departments to resolve customer issues promptly and efficiently.
- Stay informed about the latest airline policies, procedures, and travel regulations to provide knowledgeable assistance.
- Build strong relationships with customers to enhance loyalty and satisfaction.
Requirements
- Fluency in Dutch and English; knowledge of additional languages is a plus.
- Previous experience in customer service, particularly in the airline or travel industry, is preferred.
- Strong communication skills and a customer-oriented approach.
- Detail-oriented with excellent organizational capabilities.
- Familiarity with CRM systems and basic computer applications.
- Ability to work independently and collaboratively in a fast-paced environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Many Extras
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