Nordic Speaking Customer Service for Airline Reservations Department
5 days ago
Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Nordic Speaking Customer Service Representative in the Airline Reservations Department. This position is ideal for individuals passionate about travel and customer service who wish to join a dynamic team in support of a leading airline.
Responsibilities- Provide top-notch customer service to Nordic-speaking clients via phone, email, and chat regarding airline reservations and ticketing.
- Assist customers with booking inquiries, changes to itineraries, and general travel information.
- Handle customer complaints and resolve issues efficiently while ensuring a positive customer experience.
- Maintain up-to-date knowledge of airline policies, promotions, and services to inform customers effectively.
- Process reservations, ticketing, changes, and cancellations with accuracy and attention to detail.
- Collaborate with team members and internal departments to address complex customer requests and enhance service delivery.
- Document customer interactions accurately to support ongoing service improvements.
Requirements
- Fluency in one or more Nordic languages (such as Swedish, Danish, Norwegian, or Finnish) and English, both written and spoken.
- Experience in customer service, preferably in the travel or airline industry.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with airline reservations systems and procedures is advantageous.
- Availability to work flexible shifts, including evenings and weekends, as needed.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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