Portuguese Speaking Support Professional
2 days ago
Job Title: Portuguese Speaking Customer Support Representative
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- Provide top-notch customer support to Portuguese-speaking clients through phone, email, and chat.">
- Assist customers with inquiries regarding account management, product listings, transactions, and platform functionalities.">
- Effectively resolve issues and complaints to ensure a smooth user experience.">
- Maintain accurate records of customer interactions and document resolutions for future reference.">
- Collaborate with cross-functional teams to address customer needs and improve platform offerings.">
- Educate clients on platform features, policies, and best practices to maximize their success.">
- Gather and analyze customer feedback to contribute to ongoing improvements in service quality.">
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- Fluency in Portuguese and English, both written and spoken.">
- Experience in customer service, preferably in the e-commerce or online marketplace sector.">
- Strong communication and interpersonal skills with a customer-focused mindset.">
- Detail-oriented with the ability to multitask effectively in a fast-paced environment.">
- Proficiency in using CRM tools and standard office software.">
- Strong problem-solving skills and an ability to work collaboratively with diverse teams.">
- Flexibility to work varied hours, including evenings and weekends as required.">
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- Private health insurance.">
- Training & Development.">
- Performance Bonus.">
- Two extra salaries per year fully paid training.">
- Fully paid relocation package (flight, transfer, and hotel).">
- Free Greek lessons, discounts, and other perks.">
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