Portuguese Speaking Support Professional

2 days ago


Athens, Attica, Greece beBeeCustomer Full time

Job Title: Portuguese Speaking Customer Support Representative

">
  • ">
  • Provide top-notch customer support to Portuguese-speaking clients through phone, email, and chat.">
  • Assist customers with inquiries regarding account management, product listings, transactions, and platform functionalities.">
  • Effectively resolve issues and complaints to ensure a smooth user experience.">
  • Maintain accurate records of customer interactions and document resolutions for future reference.">
  • Collaborate with cross-functional teams to address customer needs and improve platform offerings.">
  • Educate clients on platform features, policies, and best practices to maximize their success.">
  • Gather and analyze customer feedback to contribute to ongoing improvements in service quality.">
">Requirements">
  • ">
  • Fluency in Portuguese and English, both written and spoken.">
  • Experience in customer service, preferably in the e-commerce or online marketplace sector.">
  • Strong communication and interpersonal skills with a customer-focused mindset.">
  • Detail-oriented with the ability to multitask effectively in a fast-paced environment.">
  • Proficiency in using CRM tools and standard office software.">
  • Strong problem-solving skills and an ability to work collaboratively with diverse teams.">
  • Flexibility to work varied hours, including evenings and weekends as required.">
">Benefits">
  • ">
  • Private health insurance.">
  • Training & Development.">
  • Performance Bonus.">
  • Two extra salaries per year fully paid training.">
  • Fully paid relocation package (flight, transfer, and hotel).">
  • Free Greek lessons, discounts, and other perks.">
"],

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