Portuguese Speaking Customer Support Specialist
1 day ago
We are seeking a highly skilled and customer-focused Portuguese Speaking Customer Support Specialist to join our team.
This role is ideal for individuals who possess excellent communication skills, a passion for literature, and a desire to provide outstanding support to Portuguese-speaking readers.
- Key Responsibilities:
- Provide exceptional customer service to Portuguese-speaking clients via phone, email, and chat regarding online bookstore services.
- Assist customers with inquiries about book availability, recommendations, and website navigation.
- Effectively resolve customer complaints and issues to ensure a seamless shopping experience.
- Document customer interactions accurately and maintain comprehensive records of inquiries.
- Collaborate with internal teams to address customer needs and improve service efficiency.
- Keep customers informed about new arrivals, promotions, and special offers in the bookstore.
- Gather customer feedback to support continuous improvement initiatives in service delivery.
- Essential Qualifications:
- Fluency in Portuguese and English, both written and spoken.
- Previous experience in customer service, ideally in e-commerce or retail.
- Strong communication skills with a customer-focused approach.
- Ability to multitask in a dynamic environment while maintaining attention to detail.
- Familiarity with CRM systems and standard office software.
- Strong problem-solving abilities and a proactive attitude.
- Willingness to work flexible hours, including evenings and weekends if necessary.
- Competitive Package:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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