
Portuguese Language Support Professional
1 day ago
We are seeking a skilled Portuguese Customer Support Specialist to join our dynamic and multicultural team. As a customer representative, you will play a vital role in delivering high-quality support to our Portuguese-speaking customers.
As the first point of contact for all customer inquiries, you will be responsible for identifying and assessing customers' needs to achieve satisfaction. You will also provide software troubleshooting for mobile devices, assist customers with managing and securing their accounts and passwords, and resolve customers' online store post-sales requests.
Requirements- Native-level or near-native level in Portuguese language, along with good English skills
- Tech savvy, curious and problem-solving acumen
- Familiar with iOS and/or MacOS, or comparable technology, is preferred
- Able to identify technical issues and suggest immediate solutions to clients
- Provide systematic assistance to customers in a communicative manner
- High School Diploma holder
- Flexible to work night shifts/ weekend shifts (if applicable)
- Active listeners
- Prior customer support experience would be an advantage
- Excellent compensation package
- Performance-based bonus
- First-class ongoing training and development
- Career development opportunities
- Relocation package in case you reside outside of Greece
- Multicultural and modern working environment
- Employee relations team to assist you with integrating the Greek lifestyle & culture
Please note that only CVs in English will be reviewed.
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